This Privacy Policy explains how PACKIN ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you visit or make a purchase from packin.net.au or otherwise interact with us through our services (collectively, the “Services”).
In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, or any individual whose personal information is collected through the Site.
Please read this Privacy Policy carefully. By using any of the Services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy. If you do not agree, please do not use or access the Site or Services.
Updates to This Policy
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or other operational reasons. Any changes will be posted on this page, along with an updated “Last updated” date.
We will take reasonable steps to notify you of significant changes, where required by law.
How We Collect and Use Your Personal Information
To provide our Services, PACKIN collects personal information about you from various sources, depending on how you interact with us.
We collect this information to:
● Process and fulfil your orders
● Communicate with you
● Improve and personalise our Services
● Comply with legal obligations
● Enforce our terms and protect our rights and the rights of others
What Personal Information We Collect
The types of personal information we collect depend on how you use our Site and Services. “Personal information” refers to any information that identifies, relates to, or can reasonably be linked to you.
Information You Provide Directly
This includes, but is not limited to:
● Contact details – your name, address, email, and phone number
● Order details – your billing and shipping address, purchase history, and payment information
● Communication records – any messages or support enquiries you submit
● Account information – such as username, password, and security questions to help protect your account
● Customer support information – including any details you choose to share when contacting us (e.g. messages submitted through our website or email)
Some features may require you to provide this information. You can choose not to, but it may limit your access to certain Services.
Additional Information We Collect Directly from You
We may also collect:
● Account information – such as username, password, and security questions to help protect your account
● Customer support information – including any details you choose to share when contacting us (e.g. messages submitted through our website or email)
Some features may require you to provide this information. You can choose not to, but it may limit your access to certain Services.
Information We Automatically Collect (Usage Data)
We may collect data about how you interact with our Site and Services using cookies, pixels, and similar tracking technologies (“Cookies”).
This Usage Data may include:
● Device and browser type
● IP address and general location
● Network and connection details
● Pages visited, time on site, and activity patterns
This helps us improve performance, personalise your experience, and analyse site usage. For more on cookies, please see our Cookie Policy (if applicable).
Information from Third Parties
We may also collect personal information from trusted third-party partners, including:
● Payment processors
● Shipping and logistics providers
● Analytics platforms (e.g. Google Analytics)
● Advertising or social media platforms (if you interact with our content)Platform providers – such as Shopify, who support our Site and Services.
● Payment processors – who collect payment information (e.g. bank account, credit/debit card, billing address) to process transactions and fulfill your orders.
● Advertising and analytics partners – who may collect data when you visit our Site, open or click emails from us, or engage with our online ads.
These third parties may use online tracking technologies such as:
● Cookies
● Pixels
● Web beacons
● SDKs (software developer kits)
● Third-party scripts/libraries
This information helps us to improve our Site, personalise your experience, and better serve you.
How We Use Your Personal Information
We use your personal information to:
● Provide Products and Services
To fulfil our contract with you, including processing payments, fulfilling orders, sending order notifications, managing returns/exchanges, and managing your account. We may also enhance your experience by enabling Shopify to connect your account with other Shopify services, subject to Shopify’s Privacy Policy.
● Marketing and Advertising
To send you marketing materials and promotional communications (via email, SMS, or post), and to tailor and display ads on our Site and third-party websites. This helps us better promote our products and services based on your preferences.
● Security and Fraud Prevention
To detect and investigate potential fraud, illegal activity, or misuse. If you register an account, you are responsible for keeping your credentials secure. Do not share your login details, and contact us immediately if you suspect unauthorised access.
● Customer Support and Service Improvement
To communicate with you, respond to inquiries, and improve our services. This helps us serve you more effectively and maintain a strong customer relationship.
Cookies
We use Cookies on our Site to enhance your experience, run analytics, remember your preferences, and improve the performance of our Services. These Cookies also help us and third parties tailor content and advertising to your interests across our Site and other platforms.
For details about Shopify-related Cookies, visit: https://www.shopify.com/legal/cookies.
Most browsers accept cookies automatically, but you can adjust your browser settings to remove or reject them. Please note that doing so may impact how the Site functions and limit some features. Blocking Cookies may also not fully prevent data sharing with third-party advertisers.
How We Disclose Personal Information
We may share your personal information with third parties for legitimate business purposes and contract fulfillment, as outlined in this Privacy Policy. These include:
● Vendors and service providers who help us operate the Services (e.g., IT, payment processing, data analytics, customer support, cloud storage, shipping, and fulfillment).
● Business and marketing partners who assist with advertising and service delivery, governed by their own privacy notices.
● With your consent, such as when you request a service, connect via social media integrations, or use specific tools.
● Affiliates and our corporate group, to support business operations.
● Legal and business requirements, including mergers, acquisitions, legal compliance, and protection of rights.
Categories of Information We May Disclose:
Category Recipients
Identifiers (contact, order, and account info) Vendors, business partners, affiliates
Commercial info (orders, shopping, support) Vendors, business partners
Network activity (Usage Data) Analytics and service providers
Geolocation data Technical service providers
We do not use or disclose sensitive personal information without your consent, or for inferring characteristics about you.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. We recommend reviewing the privacy policies and terms of any third-party site you visit. Information shared on third-party social media platforms may be visible to others and is not governed by this Privacy Policy. Inclusion of such links does not imply endorsement unless explicitly stated.
Children’s Data
Our Services are not directed to children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us to request its deletion.
As of the date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of users under 16 years old, as defined by applicable law.
Security and Retention of Your Information
We take reasonable steps to protect your personal information but cannot guarantee complete security. Please avoid sending sensitive data through unsecured channels.
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including account maintenance, legal compliance, dispute resolution, and contract enforcement.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
● Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
● Right to Delete: You may have a right to request that we delete personal information we maintain about you.
● Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
● Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
● Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
● Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
● Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
● Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority or the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us at privacy@packin.net.au.